Updates from Forever UK regarding coronavirus

Please find below updated guidelines regarding Forever UK and Coronavirus.

As the UK government continues to release guidance each day, we alter our approaches accordingly to ensure the safety of our Forever Business Owners, customers, staff and our wider community. All core business services will continue to remain open for the foreseeable future.

Please review the below for detailed updates:


Will Forever’s Head Office remain open?

It is important that the Forever UK business remains operational. As such, staff will continue to provide core services to ensure we can serve our Forever Business Owners and customers. Staff where possible in accordance with government advice are working remotely. As a precautionary measure, we have closed all tours and events at our site in Longbridge Manor and across the country to guarantee the wellbeing of staff and FBOs. These closures will remain in place for the foreseeable future. As such, Forever Experience events, trainings and Business Presentations held at the Longbridge Manor site and across the country have been cancelled, and where possible moved online. We will of course keep our FBOs and customers updated should the situation change.


FBO Support, Order Fulfilment and Delivery Helpdesk

These services are still available and can be contacted via the channels as per below:

UK Contacts

Email: businessownersupport-uk@flp.ltd
Telephone lines
FBO Support 01926 626629
Order Fulfilment 01926 626666
Delivery Help Desk 01926 626670
Web Chat log in via foreverliving.com and foreverknowlege.info
WhatsApp chat Please click here

Ireland

Email: businessownersupport-irl@flp.ltd
Telephone Northern Ireland
FBO Support Order 028 28 26 20 18
Order Fulfilment 028 28 27 99 00
Delivery Help Desk 028 28 26 20 18
Telephone Republic of Ireland
FBO Support Order 048 28 26 20 18
Order Fulfilment 048 28 27 99 00
Delivery Help Desk 048 28 26 20 18
WhatsApp chat Please click here

Compliance

To enable us to keep our phone line open we have added more telephone numbers in addition to the normal Compliance phone number as per below. Until further notice we can be contacted in the following ways (please note the phonelines are open from Monday to Friday, 9am till 5pm):

Email: compliance-uk@flp.ltd
Telephone
UK Line One 01926 626675
UK Line Two 01926 626678
UK Line Three 01926 626649
Northern Ireland 028 28 26 20 14
Republic of Ireland 048 28 26 20 14

Will the Forever Centres at Longbridge Manor and London remain open?

Since 20th March, due to the Coronavirus pandemic, we made the decision to close our doors and work remotely to protect our FBOs, customers and staff. This impacted your ability to use the Forever Centre collection services at Warwick and London.

Having reviewed in detail government regulation and stringent safety measures, we can now announce that we will reopen the Forever Centres at Warwick and London.

The Forever Centre at Warwick reopens on Monday, 18th May 2020 with London reopening on 15th June 2020.

Forever Centre Warwick opening hours will be as follows from 15th June:

Monday 9am – 5pm
Tuesday 9am - 5pm
Wednesday 9am – 5pm(6pm - 10pm shift currently closed over this time as no BP)
Thursday 9am – 5pm
Friday 9am – 5pm
Saturday 9am – 5pm
Sunday Closed

Forever Centre London opening hours will be as follows from 15th June:

Monday 11am - 4pm and 6pm - 10pm
Tuesday 11am - 4pm and 6pm - 10pm
Wednesday 11am - 4pm and 6pm - 10pm
Thursday 11am - 4pm and 6pm - 10pm
Friday 11am - 2pm
Saturday 11am - 2pm
Sunday 11am - 2pm

As mentioned, stringent safety measures will be implemented to protect our FBOs and staff. These measures include:

  • Products are to be preordered either online or via telephone for collection. FBOs cannot make impromptu visits to the Forever Centre at Warwick to purchase products

  • To ensure social distancing, within queuing areas, there will be floor markings at 2 meters apart

  • Sneeze guard barriers will be placed on the counter top

  • Wall mounted hand sanitizer will be made available to FBOs, customers and staff upon arrival

  • Personal protective equipment (PPE) will be worn by Forever Centre staff at all times, including gloves and face masks

  • The Forever Centres will undergo regular deep cleans with areas regularly sanitized

  • The Forever Centres will not be open for public gatherings or small events

Please note that toilet facilities usually available at Longbridge Manor will be closed.

Wearing a Face covering in shops in England is to become mandatory from 24th July to prevent the spread of the Coronavius. (Those who fail to comply with the government rules could face a fine of up to £100).
Failing to comply to the government rules will result in non entry into the centres, to ensure the safety of staff and FBO’s.


Will Forever still run national events across the country?

Forever will continue to follow government advice, and as such Forever’s national events are cancelled. In replace of the usual live events, Forever UK will run online trainings via webinars where relevant. Webinar information including topic and how to register will be made available to all FBOs so that they can tune in, learn and connect with the business remotely. All webinars will be free of charge, so this provides FBOs with an excellent opportunity to connect and brush up on their knowledge. Please continue to follow Forever news to find out the latest regarding webinar trainings.

The webinar schedule for FBOs can be found here. Please note we are making continuous updates to this page, so please keep checking back.


Will Forever still run local events across the country?

In line with national event closures, local events including Business Presentations and Forever Experience Events are cancelled. Don’t forget, we are operating regular online Business Presentations via webinars that FBOs and their prospects can tune into. These are currently scheduled each Monday and Wednesday at 8:30pm.

To register for the online Business Presentations, select the below:

Product and retail webinars continue each Thursday at 8pm, so stay tuned for the latest topics and how to register.

To register for the weekly product webinars, look out for the promotion for each webinar, and select the registration link when available.

Alongside BP webinars and product and retail trainings, we are pleased to inform you that we now offer business trainings each week.

The webinar schedule can be found here. Please note we are making continuous updates to this page, so please keep checking back.


Will products still be available?

In the case of product stock, we will continue to provide regular updates on stockouts as normal. These are made available weekly and are highlighted within the Forever newsletter. To subscribe to the newsletter if you are not subscribed, email marketing-uk@flp.ltd to ensure you do not miss out on the latest information. Forever will continue to ensure stock is replenished where possible.

In addition, to ensure a fair and consistent flow of products to FBOs and customers, product restrictions will be imposed. For any of the below products, FBOs and customers will be able to order a maximum of five of each of the below per order for the next few weeks. We will inform you of when these restrictions are lifted.

  • Bee Propolis
  • Bee Pollen
  • Royal Gelly
  • Absorbent C
  • Garlic Thyme
  • Active HA
  • Forever Kids
  • Forever Immublend
  • Forever Hand Sanitizer
  • Forever Arctic Sea
  • Aloe First

Can I as an FBO still hold product launches, pamper parties and other product events?

We recommend that as an independent Forever Business Owner, you closely follow government advice and make decisions that will allow you to continue to run your business effectively whilst also being conscious of your health and the health of others.

Remember, there are many online platforms such as Zoom video conferencing which can support in your business activities.


Can I continue to share product samples and packs like the Experience Pack?

As listed above, please follow government advice and take the relevant precautions. Always practice the best possible hygiene to keep yourself and others healthy and safe.

Please continue to visit this page to keep up-to-date with the latest information. We also advise that you subscribe to the Forever newsletter by emailing marketing-uk@flp.ltd if you are not subscribed.

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